Refund policy

Return and Refund Policy

Thank you for shopping at Vertexa.

We want you to be happy with every purchase. If something isn't right, here's how returns and refunds work.

30-day returns

You have 30 days from the date of delivery to request a return. Items must be unused, in their original condition and packaging, with all accessories included. How to start a return

Email us at afzaalsher763@gmail.com with your order number and the reason for the return. We'll reply within 48 hours with return instructions.

Damaged, defective, or wrong items

If your item arrives damaged, defective, or different from what you ordered, contact us within 7 days of delivery with photos of the issue. We'll arrange a replacement or a full refund — you won't need to return the item. Refunds

Once we receive and inspect your return, we'll issue your refund to the original payment method within 5–10 business days. Shipping charges are non-refundable, and return shipping costs are the customer's responsibility unless the item was damaged, defective, or incorrect.

Non-returnable items

For hygiene reasons, earbuds and personal-care items can't be returned once opened, unless faulty.